Shipping policy

Thank you for shopping with RAWS. Below you will find important information regarding our shipping process.

Order Processing

All orders are processed within 1–2 business days (Monday–Friday, excluding US and UK public holidays).

Once your order has been dispatched, you will receive a confirmation email with your tracking details.

Please note that during high-volume periods, promotions, or holidays, processing times may be slightly extended.

Tracking & Notifications

We provide full tracking on all orders.

You will receive:

• 📧 Email tracking updates

• 📱 SMS delivery notifications (where a valid mobile number is provided at checkout)

Tracking updates are sent directly from FedEx and/or RAWS so you can monitor your shipment in real time.

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Customs, Duties & Import Taxes

All international orders ship Delivered Duty Paid (DDP).

Customs duties and import taxes are covered by RAWS, so there is nothing extra to pay when your order arrives.

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Delivery Delays

While we aim to meet estimated delivery times, delays can occur due to:

• Customs processing

• Local courier disruptions

• Severe weather

• Public holidays

• High shipping volumes

• Events outside our control

RAWS is not liable for delays caused by carriers, customs authorities, or unforeseen circumstances.

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Incorrect Address Information

Please ensure your shipping address is correct at checkout.

RAWS is not responsible for:

• Orders shipped to incorrect addresses provided by the customer

• Failed delivery attempts due to inaccurate information

If an order is returned due to an address error, additional shipping fees may apply for reshipment.