Versand
Thank you for shopping with RAWS. Below you will find important information regarding our shipping process.
Order Processing
All orders are processed within 1–2 business days (Monday–Friday, excluding UK public holidays).
Once your order has been dispatched, you will receive a confirmation email with your tracking details.
Please note that during high-volume periods, promotions, or holidays, processing times may be slightly extended.
Tracking & Notifications
We provide full tracking on all orders.
You will receive:
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📧 Email tracking updates
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📱 SMS delivery notifications (where a valid mobile number is provided at checkout)
Tracking updates are sent directly from DHL and/or RAWS so you can monitor your shipment in real time.
Customs, Duties & Import Taxes
International orders may be subject to customs duties, import taxes, tariffs, or clearance fees imposed by your country.
These charges:
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Are determined by your local customs authority
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Are not included in our product or shipping prices
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Are the sole responsibility of the customer
RAWS is not responsible for any customs delays or additional charges applied by your country’s customs authorities.
If customs fees are refused and the shipment is returned to us, any return shipping costs or administrative fees may be deducted from your refund.
Delivery Delays
While we aim to meet estimated delivery times, delays can occur due to:
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Customs processing
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Local courier disruptions
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Severe weather
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Public holidays
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High shipping volumes
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Events outside our control
RAWS is not liable for delays caused by carriers, customs authorities, or unforeseen circumstances.
Incorrect Address Information
Please ensure your shipping address is correct at checkout.
RAWS is not responsible for:
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Orders shipped to incorrect addresses provided by the customer
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Failed delivery attempts due to inaccurate information
If an order is returned due to an address error, additional shipping fees may apply for reshipment.
